BUKU AJAR ENGLISH FOR FRONT OFFICE

Deskripsi

In today’s globalized world, the hospitality industry plays a pivotal role in connecting people across borders, cultures, and languages. Among the many components that contribute to excellent guest experiences in hotels, effective communication stands out as a cornerstone particularly for front office staff who serve as the first and last point of contact for guests. This book, English for Front Office is designed as a comprehensive language resource to equip hotel frontliners with the practical English skills needed to perform their duties with confidence, professionalism, and cultural sensitivity.
The primary aim of this book is to help learners, especially those preparing for careers in the hospitality industry, to develop the English language competencies necessary for day to day front office operations. Each chapter is carefully structured to address real life scenarios encountered in hotel settings, from greeting guests and managing reservations to handling complaints and coordinating with other departments. Emphasis is placed not only on vocabulary and expressions commonly used in front office tasks, but also on developing polite, clear, and culturally appropriate communication styles.
This book is intended for hospitality students, vocational learners, and entry level hotel employees who wish to improve their English proficiency. It may also be useful as a teaching aid for instructors in tourism and hospitality programs. Through dialogues, role-plays, vocabulary lists, listening activities, and practical writing tasks, this book provides interactive and contextual learning experiences to make language acquisition both effective and engaging.
We hope that English for Front Office Hotel serves as a valuable tool in enhancing the professionalism and communication skills of learners, ultimately contributing to better service standards in the hospitality industry. Your success in mastering English for the front office is not only a step toward personal growth but also a meaningful contribution to creating welcoming and memorable experiences for guests from around the world.