BUKU AJAR ENGLISH FOR FRONT OFFICE

Deskripsi

English for Front Office is a practical textbook designed to equip students and entry level hospitality professionals with essential English communication skills needed in hotel front office operations. Tailored for vocational learners, hospitality students, and new hotel employees, the book focuses on real life situations faced by front desk staff, including greeting guests, managing reservations, handling check-ins and check-outs, addressing complaints, and providing recommendations.
Each chapter integrates functional vocabulary, dialogues, grammar exercises, and role plays to foster interactive learning and contextual understanding. With an emphasis on professionalism, politeness, and cultural sensitivity, this book helps learners build confidence in spoken and written English within the hospitality context. Whether used as a coursebook or self study guide, English for Front Office aims to enhance communication competence and improve service quality in the hotel industry.