ENGLISH FOR ROOM DIVISION

This teaching material is part of the teaching material for the English for Room Division course, which is designed to help students understand the English for Room Division material so that they can communicate in English related to operations in the Front Office and Housekeeping departments. English for Room Division material is presented to cover learning material on the use of English in communication in the Front Office and Housekeeping departments, as follows:
Hotel Reservations and Correspondence
Being an Airport Representative
Handling Check-ins
Welcoming Guests
Handling Phone Calls
Handling Guests’ Requests
Housekeeping and Turndown Service
Handling Laundry Service
Handling Complaints
Handling Check-outs